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Our User Support & Helpdesk service is designed for the needs of clients and their individual users. We use our considerable knowledge and experience of user support for the receipt, resolution and management of computer users` day-to-day problems – including user helpdesk.
We primarily focus on the support of the desktop environment; its operating system, mail and messaging, office productivity applications and peripheral hardware.
This service is delivered by a team of support specialists, providing telephone and remote support. Depending upon the client`s service, Field Engineers visit client sites as scheduled or as need be.
Client feedback directly impacts on Teknokom engineers` bonuses, providing them with an additional reason to meet and exceed user needs and expectations.
By outsourcing user support and helpdesk to Teknokom you will:
- Reduce your cost of service
- Increase the quality of service you provide.
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